Last year, as a Christmas gift for Anne, I ordered a kettlebell coffee mug from Caveman Coffee. Costing $25, I thought the mug looked good on their site, and would provide an interesting and hopefully useful stocking stuffer. Imagine my surprise when an unfinished-appearing, irregular, not-so-shiny mug appeared in the mail.
Sure, it looked like a kettlebell, could be set on it's side in a cupboard, and was a novelty, but was crude in appearance. I wrapped and gave it to Anne almost apolgetically, we laughed about it, and went on with life. I assumed I'd contributed to CaveMan Coffee and didn't give it a lot of thought, though we were both disappointed in the product.
A few weeks later, by coincidence, a finished CaveMan Kettlebell Coffee Mug showed up at CrossFit Green Bay; someone else had ordered one, and we just happened to see it. Damn, this one was superbly finished, regular in shape, shiny in appearance, looking very different than the one I'd purchased. Now I was motivated to contact CaveMan Coffee and tell them of our unhappiness with the mug.
Happily, Maynard at Caveman Coffee immediately got in touch with me, and promptly sent me a replacement Kettlebell coffee mug. He didn't ask for the old one back, wasn't looking for photos - just told me he'd make it right, and within a few days I had a new Kettlebell Coffee Mug. It's beautiful, looks like the examples on their website.
I'm impressed and happy with Maynard at Caveman Coffee, and with our new Kettlebell Coffee Mug. This mug owns the coffee cup shelves!